FAQ's

As an upcoming brand we definitely want you to be totally impressed with our process and products. See below some frequently asked questions:

Basics

Choosing your correct size is key when shopping online. Our sizes are true to size however we do recommend to check the product description for detailed information on the specific item you are looking to purchase. We will advise on length and type of cut. You are also more than welcome to pop us a message and enquire should you need more information.

We had an ambassador program in 2019/2020. At the moment we do not have an ambassador program running. We are doing something similar soon, keep your eye on our social media pages for more information.

We are unfortunately solely online. As E-commerce are boosting and with current uncertainties of the worldwide pandemic we won’t be looking into having a shop soon.

You most certainly can. Head over to the Gift Card Tab and spoil someone close to you.

Payments

Once you added all your favourite items to your cart, you hit pay. You may pay with your VISA debit or credit card as well as EFT. We make use of Payfast as our service provider. We chose Payfast as their process is easy and they are well known in the E-commerce industry.

Shipping & Returns

We aim to get your order out as soon as possible but we do ask you to allow 2-6 working days for processing and delivery.

At the moment we are only shipping within South Africa. We have shipped our first order to Namibia which is amazing but totally different process. Should you want delivery to a neighboring country ,the website won’t allow it. Please send us an email to admin@zoetonlineshop.com so we can see what we can do for you. We are definitely looking into the process of shipping to most major countries across the globe soon.

Although we have a really low return rate , you most definitely may return your item. We unfortunately do not refund/return/exchange sale items. Please see return policy page for more information.

Contact

Still have questions?